Returns & Exchanges

At HOROW, we stand behind the quality of our products and offer a 30-day return window for items in their original packaging. We are committed to ensuring your complete satisfaction with every purchase through a transparent and efficient exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Carefully pack the item in its original box with all included accessories and manuals to ensure it remains protected during transit.

• 3.
  Ship to HOROW

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for reference.

• 4.
  Inspection and Refund

  Once our warehouse receives and inspects your item, we will process your refund or exchange within 5-7 business days to your original payment method.