Frequently Asked Questions

Everything you need to know about shopping with HOROW

What are your standard shipping times?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return authorization and receive a shipping label.

Do your products come with a warranty?

Yes, all HOROW products include a limited manufacturer warranty covering defects in materials and workmanship. The duration varies by product category, typically ranging from 1 to 5 years.

How can I track my order status?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

What should I do if my item arrives damaged?

Please inspect your package upon arrival. If you notice any damage, take photos of the packaging and the product, and contact us within 48 hours so we can arrange a replacement.